People’s Home Gadgets Essay

1. Provide advice to Paula regarding the nature of the HR system she should recommend for the customer service representatives at the sextuplet stores.There is a problem that PHG has faced employee turnover issues the figures indicates over the 70% more than managements expectation. To reduce, turn over issues Id like recommend an improvement of entire salary systems employees beat back their salary based on their exploit, it makes high turnover issues that mean a representative who has remarkable great power when he sailing PHG stuffs. However, other people who cant sales as much as sales top representatives ended up they got a lowest salary. So I recommend Paula to do establish fixed salary policies regardless of their sales abilities.2. Identify a key strategic executing driver for this organization.They have strategic performance drivers based on low costs-high quality policies. It indicates a core out concept of competition. In other words, it is called Cost leadership str ategy. By lowering costs, they are able to hit a high market positions more that other competitive. To maintain that position they always consider in respect of cost benefits.3. How do the customer service representatives contribute to the strategic performance driver you place?The company gives representatives a discretion which is able to provide lower prices by cutting margin of percentages. It was a unique policy. Finally, it makes them to maintain cost leadership so illustrated polices could give company a competitive run into in the market. A processes that establishing strategic performance is following.4. Design an HR system to realize the strategic performance driver you identified. Be certain to explain how you would (a) design the work